Shipping policy

Australian Shipping Details

DELIVERY TIMES:

We endeavour to get you your products as soon as possible to ensure your experience with us is nothing but awesome. Please allow 1-2 days for packing and processing. 

Delivery times vary around Australia, if you would like an estimated delivery time we recommend you use the Australia Post Delivery Time Calculator. Our suburb/postcode is Worongary QLD 4213

 

New Zealand Shipping Details

 

DELIVERY TIMES:

All orders shipped to New Zealand will be shipped with Australia Post Express Courier International. They advise a 3-4 business day delivery to most areas in New Zealand but we have had customers report delivery as fast as overnight.

CUSTOMS/DUTIES:

Orders over NZD$175.00 can incur customs taxes in New Zealand. Arch Developments has no control over these taxes and cannot advise what they will be once your parcel has arrived in New Zealand.

All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and Arch Developments will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and Arch Developments will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.

 

International Shipping Details

We offer very competitive Express International Shipping. To calculate a price simply add items to your cart then update your country and delivery address in the shipping and checkout pages.

DELIVERY TIMES:

All orders shipped out of Australia are shipped with Australia Post Express Courier International. They advise 5-10 business day delivery to most countries around the world. Remember that once the goods arrive in your country, Australia Post might require local contractors for on-forwarding and they are then relying on them to operate efficiently and without error. Due to the many variables encountered with international freight contractors, Arch Developments cannot be held liable for international consignments that are lost in transit. At this time we do not offer insurance on our international shipping. Please be aware that you accept responsibility for lost international consignments and Arch Developments will not re-ship or refund your order.

CUSTOMS/DUTIES:

International orders may be subject to local charges. Any customs or import duties and associated fees are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be.

Arch Developments can not be held responsible for any additional charges on your order, nor can we accept a return of the order in this case. Customs policies vary widely from country to country, so please contact your local customs office for further information. If you refuse to pay these charges your parcel may be abandoned, and  Arch Developments will not be held responsible for any loss of funds as a result of this occurrence.

Every country has their own customs department, the easiest way to locate and contact them is to use Google and type in: "Customs and import duties - followed by the name of your country" and you will be able to navigate to the appropriate site and contact them to complete the delivery.

COVID-19: 

Australia Post is currently experiencing some international delivery delays due to COVID-19. Some orders, depending on the country of destination, can not be picked up from our warehouse until the drivers are cleared to do so. For all countries affected by these delays, please visit the Australia Post website for updates. If you need your order urgently, you can arrange your own third party courier to collect your order from our showroom with our Customer Service team.